The Company prides itself on providing online courses of the highest quality and is committed to customer satisfaction. This refund policy describes generally how we manage our online course refunds. Refunds remain subject to our Course Terms and Conditions.
Refunds will only be made to the extent required by Australian Consumer Law and other applicable Australian consumer protection. If you are otherwise not satisfied with the product and service that you receive from us, you may be entitled to a refund to us in accordance with the below.
This document and the online training package which you have access to through the Company online portal contains confidential and proprietary information of the Company. Except with the express prior written permission of the Company, this document and the information contained herein may not be published, disclosed, altered, repurposed, adopted or used for any other purpose.
No displacement of the Australian Consumer Law
The Company is committed to adhering to the principles of consumer protection provided in Schedule 2 to the Competition and Consumer Act 2010 (Cth), also known as the ‘Australian Consumer Law’ (‘ACL’). This refund policy does not exclude the warranties and guarantees which are not excludable by the ACL. All other warranties and guarantees are excluded by operation of this policy.
PURCHASES AND ONLINE COMMERCE
If paying by debit card, or credit card, you give us permission to automatically charge your credit or debit card as payment for your Program, Product or Service without any additional authorization, for which you will receive an electronic receipt.
In the event that payment is not received by the date due, you will have a three (3) day grace period to make the payment otherwise the Program, Product or Services will not continue and we reserve the right to cease your access immediately and permanently.
You agree to be financially responsible for all purchases made by you or someone acting on your behalf. You agree to use our Programs, Products, Services, and Program Materials for legitimate, non-commercial purposes only and not for speculative, false, fraudulent, or illegal purposes.
You release us, our affiliates, our payment processing company, and Merchants from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase through or use of our Website or its Content.
Your satisfaction with your Program, Product or Service is important to us. Yet, because of the extensive time, effort, preparation and care that goes into creating and/or providing our Programs, Products, Services and Program Materials, we have a no refund policy. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our Programs, Products, and Services, and no refunds will be provided to you at any time. By using and/or purchasing any of our Programs, Products, Services or Program Materials, you understand and agree that all sales are final and no refunds will be provided unless otherwise provided by law.
It is hoped that should we ever have any differences, we could be able to work them out amicably through e-mail correspondence. However, should we be unable to seek resolution within a reasonable time, you agree now that that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, selected jointly, in accordance with the Australian Arbitration Association Rules. Prior to seeking arbitration, you must send an e-mail to us at firstname.lastname@example.org and include all of your reasons for dissatisfaction with your Program. You understand and agree now that the only remedy that can be awarded to you through arbitration is full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding, and may be entered as a judgment into any court having the appropriate jurisdiction.
You also agree that should arbitration take place, it will be held in Adelaide, Australia and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.
In the event of a dispute between us, you agree to not engage in any conduct or communications, public or private, including on social media, designed to disparage us, our Company, or any of our Programs, Products or Services. Where requested by law or arbitration, of course, you are not prohibited from sharing your thoughts and opinions as a part of the legal process.