Privacy policy
This Privacy Policy explains how Moonlight Lashes collects, uses, and protects your personal information when you visit or make a purchase on our website.
By using our site, you agree to the collection and use of your information as described below.
Information we collect
We collect personal information so we can run our store, process your orders, and provide a better shopping experience.
We may collect the following types of information.
Device information
Details such as your browser type, IP address, time zone, cookie data, the pages you view, and how you interact with our site.
This helps us keep the website running smoothly and allows us to understand how visitors use our store.
This information is collected automatically through cookies and tracking technologies.
Order information
Your name, shipping and billing address, payment details, email address, and phone number.
We collect this information to process your order, send order updates, verify your identity for fraud protection, and communicate with you.
Payment methods accepted include credit card, PayPal, Shop Pay, and Afterpay.
Customer support information
Any details you provide when you contact us for help or questions.
How we use your information
We use your personal information to:
• Process orders and payments
• Arrange shipping and delivery
• Communicate with you about your order
• Improve the shopping experience
• Show relevant ads and marketing through Facebook and Instagram
• Comply with legal obligations and fraud prevention
Sharing your information
We share your information with trusted service providers that help us operate the store.
This includes:
• Shopify, which powers our online store
• Payment providers such as PayPal, Shop Pay, and Afterpay
• Shipping and fulfillment partners
• Meta for advertising, where data may be shared to deliver more relevant ads
We may also share information if required by law or to protect our rights.
Advertising and cookies
We use the Facebook Pixel to show you relevant ads based on how you use our website.
This may include viewing certain pages, making a purchase, or interacting with our content.
Cookies help us understand how you browse the site and make it easier for you to use our store.
You can control and manage cookies through your browser settings. Blocking cookies may affect site performance.
You can opt out of personalised ads through the following links:
Facebook ads preferences: https://www.facebook.com/settings/?tab=ads
Google ads settings: https://www.google.com/settings/ads/anonymous
Minors
Moonlight Lashes is not intended for individuals under 16.
We do not knowingly collect personal information from children.
If you believe a minor has provided personal information, contact us immediately and we will remove it.
Your rights
Depending on your location, you may have rights over the personal information we hold about you.
These may include the right to request access, correction, or deletion of your information.
To make a privacy request, contact us at moonlightlashesaud@gmail.com.
Data retention
We keep your personal information for as long as necessary to provide our services or until you request removal.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
Contact us
If you have questions about this Privacy Policy or how your information is used, contact us at:
